COMPANY POLICY

Thank you for choosing H-Town Movers. Over the years H-Town Movers have successfully served hundreds of clients, each with different kinds of special requests. When moving, our team will make every effort to meet your highest expectations. However, there are times when customer’s needs and special requests bear certain risks, and we cannot be responsible for the outcome of these requests. In order to avoid any misunderstandings on the actual day of the move, please read carefully our company’s policy below.

Local Moving

  1. Moving Cost. As a local customer you are charged a specified hourly rate, determined by the number of movers requested. You are billed simply from the moment we arrived at your current location, to the completion of the move-in process at your final destination location. There are no additional charges for stairs or long carriers, stairs, assembling, disassembling, wrapping, narrow hallways or long walking distance. Please note that we charge an additional $100 to move each item that weighs 300 pounds or more. For example, an upright piano, armoire, industrial-sized washer/dryers etc. All jobs are subject to 3 hour minimum.
  2. Travel Time.Transportation is charged as Double Driving Time (DDT) and will only be applied to your rate if the distance between pick-up and drop-off locations is more than 15 miles. DDT is required as a way to eliminate additional fuel or trip charges that could otherwise be (illegitimately) applied to your move. Double Drive Time is simply the amount of time it takes our movers to drive between your current location and your destination location. That time is then doubled, and combined with your overall labor time (packing/loading/unloading) for the day. Your overall labor time and your transportation time are combined and then multiplied times your specified hourly rate. Customer responsible for any parking tickets during loading and unloading if it is no place to park. 
  3. Labor Time. Labor Time starts once movers arrive to your origin address and ends when movers finish unloading at the destination address. Labor time is calculated based on 15 minute increments at the rate indicated on the estimate. Any travel between the origin and the destination is considered to be part of the labor time.
  4. Arrival time frame. Please keep in mind that we do not provide a specific time of arrival. We offer 2 hour arrival time frames for all jobs scheduled in the am and 3 hour arrival time frames for all the jobs scheduled in the afternoon. H-town movers takes pride in showing up on time, however there are situations that are beyond our control.
  5. Customer presence. The customer or an authorized representative must be present during the move at all times. It is customer’s responsibility to do a final walk-through inspection of the premises to ensure we have taken and delivered everything. Our time runs continuously until all tools and equipment are back in the truck and payment is completed.
  6. Wrapping & Packing Materials. We have no additional fees for packing tape, wardrobe boxes, stretch wrap, moving pads.
  7. Additional services. In the event unknown additional services are required to perform your move, these costs will be in addition to the amount stated in your moving estimate. Such services and applicable charges will be based upon the prices and rates in effect on the date of issue of your quote.
  8. Waiting Time. In case our crew arrives at your location as agreed, but you’re not ready for us to start the job, you’ll be billed for our waiting time. Please understand that you’re holding up our team by not being ready for the move.
  9. Parking. Two parking spaces (to accommodate a 34 foot long moving truck) should be provided/secured by the customer. Parking spot has to be located within 75 feet from the entrance. In case a parking permit is needed, it is customer’s responsibility to inform H-Town Movers. All parking permits have to be obtained by the customer unless otherwise indicated on the move plan. In case there is no parking space available next to the origin/delivery location and the moving truck needs to be parked in a non-permitted space, it is customer’s responsibility to cover the cost of any parking tickets issued to H-Town Movers. 

Long Distance Moving

  1. Moving Cost. The final cost of your long distance move is being determined by the mileage, weight and the space your shipment takes up on truck. Learn about rates on our “Prices and Supplies” page.
  2. Pick-up. We provide our customers with a specific date for the pick-up of your long distance shipment. If we said we’ll be there – we’ll be there.
  3. Delivery time frame. We can provide our customers with two pricing options on all long distance deliveries. Regular Business Delivery and Express Delivery. Please keep in mind that your delivery time frame starts from your first available delivery date, unless otherwise specified in the contract. Learn more about delivery time frames on our “Prices and Supplies” page.
  4. Driving hours and mileage. Please keep in mind that due to DOT regulations, we are obligated to stop driving after 600 miles or 10 hours of driving, whichever occurs first. In case of traffic or bad wheatear conditions, we would be forced to postpone your delivery.
  5. Additional services. In the event unknown additional services are required to perform your move, these costs will be in addition to the amount stated in your moving estimate. Such services and applicable charges will be based upon the prices and rates in effect on the date of issue of your quote. Learn about prices on our “Prices and Supplies” page.
  6. Waiting Time. In case if our crew arrives at your location as agreed, but you’re not ready for us to start the job, you’ll be billed for our waiting time. Please understand that you’re holding up our team by not being ready for the move.
  7. Parking. Two parking spaces (to accommodate a 34 foot long moving truck) should be provided/secured by the customer. Parking spot has to be located within 75 feet from the entrance. In case a parking permit is needed, it is customer’s responsibility to inform H-Town Movers. All parking permits have to be obtained by the customer unless otherwise indicated on the move plan. In case there is no parking space available next to the origin/delivery location and the moving truck needs to be parked in a non-permitted space, it is customer’s responsibility to cover the cost of any parking tickets issued to H-Town Movers. 

Cancellation and Rescheduling

  1. For a full deposit refund please make sure to cancel at least 48 hours before the actual move. Any cancellations within 48 hours may cause a total loss of your deposit. 
  2. Any reschedules have to be confirmed with your sales representative at least 48 hours prior to the move. Please note that rates are subject to change based on the availability and dates.

Promotional Items

  1. Any promotional items (i.e. flyers, coupons, third party vendor/website special offers, promo codes, any online promotional deals or certificates) have to be submitted and redeemed before the actual booking of the move and will not be accepted after the reservation has been completed.
  2. No promotional items can be applied towards moving requests based on discounted rates ($89.00/Hr for 2 men crew, $119.00/Hr for 3 men crew, $149.00/Hr for 4 men crew). Rates are subject to change based on the availability and can be seen on the https://htownservices.com/ moving calculator form.
  3. Two and more promotional items cannot be combined.
  4. Returns of any promotional items purchased through a third party vendor/website have to be processed directly through the seller/distributor of the promotional item.
    Please note: purchase of any promotional item through a third party vendor/website does not guarantee any availability or fixed price for services to be rendered. Rates are subject to change based on the availability.

Disposal Services

  1. H-Town Movers is not a junk removal company but we can definitely take care of the unwanted items. Any disposal services have to be approved and confirmed by our staff prior to the move.
  2. All disposal services are subject to additional charges (unless otherwise specified on the estimate). Charges will be applied as follows:
    • a) $10.00 per article – Small items (chairs, end tables, small bookshelves, boxes, etc.).
    • b) $20.00 per article – Medium items (tables, recliners, rockers, cribs, etc.).
    • c) $40.00 per article – Large items (desks, dressers, bed frames, ).
    • d) $100.00 per article – Oversized items (i.e. mattress, armoire, love seat, sofa, etc.).
  3. H-Town Services reserves the right to decline any requests on disposal services without any further explanations.

Additional Policies

  1. Damages and claims. H-Town Movers provides basic moving insurance for your belongings that takes effect from the time your items first handled by our movers until your items reach your final destination. However, our coverage is basic per the US DOT's standard of $0.60 per pound of damages. For example, if your 30 pound flat-screen TV is damaged, we're required to reimburse in the amount of $18.00 ($0.60 x 30 pounds = $18.00).  Applicable notes about these damages must be submitted electronically on the bill of lading on the day of your move before movers leave your premises. Our company standards do assume a full inspection of furniture by both our movers and customers. However, the final inspection is the responsibility of the customer. All of our customers electronically sign a bill of lading upon completion of a move. It reads “The above services were rendered and all goods delivered in good order, except as noted”. For any insurance company this document is critical in noting charges the same day, to ensure the damage occurred that day and that coverage could be provided. Unless payment is made in full as is due we are not required to answer or process a claim. Do not assume you may deduct the money from the final bill to compensate yourself in the event of damage. This is ILLEGAL.
  2. Moving of a refrigerator. We only move empty freezers/refrigerators. Please empty the contents for safe moving. H-Town Movers will not take responsibility for the mechanical condition of the item, unless visible physical damage was caused in the process of moving.
  3. Moving of an aquarium. Any aquarium to be moved has to be completely empty. H-Town Movers will not disassemble, reassemble or install any aquarium. Please consult with a proper professional prior to the move.
  4. Moving of piano. Piano moves have to be confirmed in details with our staff prior to the move. Piano moving services are subject to additional charges:
    • a) $120.00 Upright Piano (Charge of $120.00 per each additional flight of stairs will be applied – Requires Team Elite* )
    • b) $240.00 Baby Grand Piano – Requires Team Elite* (Charge of $240.00 per each additional flight of stairs will be applied)
    • c) $360.00 Antique Piano – Requires Team Elite*(Charge of $360.00 per each additional flight of stairs will be applied) 

Moving Insurance

Thank you for choosing H-Town Movers to serve your moving needs. H-Town Movers has been committed to serving you, the customer. In order to avoid misunderstandings, we would like you to read the following information.

  1. All charges must be paid in full before any claim filing can be placed by customer.
  2. All payments for services rendered must be in the form of cash, bank certified check, postal money order or credit card.
  3. Upon completion of the job, it is the customer’s responsibility to inspect the truck to make sure nothing has been left behind.

CUSTOMER’S DECLARATION OF VALUE

Limited Liability

As a licensed common carrier, we are required to provide limited liability coverage at no charge to the customer. Under this option maximum liability is limited to $.60 per pound per article, in the event of damage or loss.

H Town Movers provides basic moving insurance for your belongings that takes effect from the time your items first handled by our movers until your items reach your final destination. However, our coverage is basic per the US DOT's standard of $0.60 per pound of damages. For example, if your 30 pound flat-screen TV is damaged, we're required to reimburse in the amount of $18.00 ($0.60 x 30 pounds = $18.00).

H Town Movers takes many precautions to avoid damages to your belongings. In the event damage occurs, the customer and crew are BOTH required to discuss the matter immediately to determine the cause. If damage results from a mistake on the part of H Town Movers, every attempt will be made to assess the amount of damage and have it properly fixed. If an amount can be agreed upon between BOTH parties, the matter will be settled immediately with payment in full by H Town Movers. If the amount cannot be settled immediately between BOTH parties, the moving invoice must still be paid in full as damage claims are not valid according to insurance regulations if the invoice remains unpaid. At this point, a claim will be filed with H Town Movers to compensate you for any damages.

Coverage do not apply to:

  1. Any article of extraordinary nature or value, unless a special agreement has been stipulated to do so. Including but not limited to jewelry, furs, stocks, bonds, cash, antiques and art collections.
  2. Loss or damage resulting from wear and tear, moths or vermin, dampness of atmosphere or extremes of temperature.
  3. Acts or omissions of the shipper, such as neglecting to prepare for time of shipment.
  4. Internal electronic or mechanical items, whether packed or unpacked by H-Town Movers or the shipper.
  5. Loss or damage consisting of breakage to fragile items, such as china, glassware, etc., unless packed and unpacked by H-Town Movers or unless caused directly by fire, theft, collision or overturn of transport vehicle.
  6. Marbles – Due to the fragility of such items in most cases for reasons beyond our control, H-Town Movers will not take responsibility in terms of any type of coverage.
  7. Press-Wood (Particle Board) items. Due to the fragility of such items, they must be properly disassembled. Otherwise, H-Town Movers will not take responsibility in terms of any type of coverage.
  8. All Electronic Items – H-Town Movers is not responsible to any internal damage to electronic or mechanical items, whether packed or unpacked by H-Town Movers or the shipper.

Non-Allowable items

Please note that following items are not allowed on the truck for safety reasons: